O2 Raising its prices by end of March this year which could affect up to 8.7 million customers, raises in Prices could be as much as 25%
This increase in prices will include a 2.7% rise on O2 monthly contracts. The charges currently range from £8 – £63 a month. The average contract will rise from £37 to £38 a month. Bad news for all their customers who go over there bundled limit, as they will be hit with a bigger increase. Calls to phone numbers starting with 01/02/03 and 07 will rise from 35p to 40p a minute. Texts will rise from 12p to 15p each and picture messages will rise from 35p to 40p.
The announcement made yesterday, 24h after the new guidance from Ofcom on mid-contract price rise had started. The changes make it clear when customers can leave their contracts without being penalised, if the contract goes up.
“O2 said existing contract customers would have to swallow the rise in the monthly change because its in there terms and conditions”.
O2 have said it is abiding by the updated guidance from Ofcom by making it clear to new customers there their contracts could go up in the future.
O2 said “Price increases are never welcomed but inflation has an impact on our cost. We continue to invest in our network and the services that matter to our customers while still offering grate value for money.”
But Which? Executive director Richard Lloyd said “O2 may not be technically braking any rules, this is disappointing news, not only for O2 customers, but the 60,000 people who joined our Fixed Means Fixed campaign to try and end Mid-contact price rises. We will be keeping an eye on the other operators to ensure they are following the rules and giving customers clear information about their contracts at the point of sale. Our mystery shopper research has shown this does not always happen when people are buying a new mobile.”